What do I do in the case of a pay error?
In the event of a pay error, contact your supervisor immediately to discuss
options for payment.
What to do if you have not received your paycheck?
Payroll paychecks are distributed according to your payment election of
direct deposit or paper check.
Direct Deposit –
Paychecks are credited to employee’s bank account on payday. The
actual time of deposit varies according to the bank’s practices. Employees
can contact their banks for more information.
● To enroll in or view your direct deposit, go to the UCPath Direct
Deposit page.
Paper Checks – Are mailed to employee’s home address in UCPath. Employees
should receive their paper check within 2 days of check date.
● To view or update your home address, go to the UCPath Personal
Information Summary page.
How do I set up direct deposit?
Go to UCPath Direct Deposit page. You can add, edit or delete your direct
deposit. You can make changes (add/edit/delete) to direct deposit
information once per day.
● A maximum of three direct deposit accounts.
What are the reasons why canceling my direct deposit might delay your paycheck?
● Due to time factors, your next paycheck could be by direct deposit.
● If your bank account is closed, the bank institute will reject the direct deposit.
What happens if I closed my bank account?
● If your bank account is closed, the bank institute will reject the direct
deposit. A reissue check will be process once the bank returns the money.
This process can take up to 10 business days. The employee will receive
paper checks until a new direct deposit account is set up in UCPath
online.
● If you have a new bank account with the same banking institution, please
contact the bank immediately to request if the bank institute can move the
funds into the correct account.
● If you have not updated your bank account in UCPath, you must complete
this update immediately. Otherwise, your payroll earnings will continue to
route to the account on file and will delay your paycheck.
● If you have closed a bank account, updated new bank information or need
to expedite the process, please contact UCPath by Submitting An Inquiry.
● UCPath can confirm status and ensure that all required updates are
complete.
● UCPath will confirm if you have updated your account information.
How do I get paid if I do not have direct deposit?
● you will receive your paycheck by mail. Your paycheck will be sent to your
home address in UCPath.
Home Address Validation
Go to the Personal Information Summary page to confirm your home address is
correct.
● Expand Home/Mailing Addresses, and then validate home address.
● Update home address, if necessary.
How do I get a copy of my paycheck stub?
To get a copy of your UCPath paycheck stub, go to the UCPath View
Paycheck page.
Who can answer my questions about deductions on my paycheck?
If you need an explanation for one or more deductions on your paycheck,
please contact UCPath by Submitting An Inquiry.
I still haven’t received my paper paycheck. What should I do?
● Check you paystub on UCPath and verify that a paycheck has been
distributed. If you haven’t received it in 4-5 days, you need to put a stop
payment on the check and have it reissued,
● you’ll need to log-in to the UCPath online portal and click the “Ask
UCPath” link in the top right hand corner. All employees are encouraged
to enroll in direct deposit to ensure payment on payday. That can also be
done in the UCPath online portal.